Meet Sadia, Serine and Kay, three of our clever and charismatic Customer Relations Hosts charged with looking after our many VIPs here at Playboy Club London.
All three went to university and are multi-lingual. All three share a love of physically demanding sport. And all three boast the best contacts in town, bar none!
Ten years of networking in Mayfair has given our French Algerian host Sadia an enviable contacts book.
“All that hard work in my early Mayfair casino days has really come into its own,” laughs Sadia, an amateur track athlete whose vibrant personality meant a rapid rise through the ranks of F&B to Hospitality Manager at Playboy and now senior Customer Relations Host.
With so many concierge and maître d' friends on speed-dial, there aren’t many VIP requests for sold-out shows or the hottest table in town that stump Sadia. But it’s the way she genuinely cares for her customers and develops true friendships with them that sets her, and her colleagues, apart from hosts at other casinos.
“In fact many of my customers know my husband, who used to be a gaming manager, and have even met my two-year-old,” explains Sadia, who came to the UK to improve her English and stayed after falling in love. She studied foreign languages and marketing at university and speaks Arabic, Spanish and French.
“My husband understands totally that I’m on call 24/7 and that when overseas customers are in town it can be really full on. It’s my choice, my way of life, and he knows I don’t do things in half measures. In fact he says I could never have done a different job because I love talking too much!”
Serine was working as ground staff for American Airlines at Heathrow when she was seduced by the glamorous lifestyle promised by becoming a Playboy Bunny.
“It’s a unique role and great fun; I still miss it,” says Serine, an Arabic speaker with bags of personality whose potential talent as a Customer Relations Host was spotted early on. She further developed her understanding of the industry and Playboy customers by working on reception for more than a year before stepping into the very high heels of a VIP host.
“We are the customer’s friend in the casino; always patient and supportive, a shoulder to cry on, someone to celebrate with,” she explains. “There are some customers I can joke with as I would with my partner at home and others who would hate that. You have to be able to read people very well.”
In fact, Serine works with her partner Helder, who is not only an Inspector at Playboy but also her Thai boxing instructor. Brilliant social skills, airline and airport management, belly dancing, cooking, and now Thai boxing: that’s a lot of interesting strings to one girl’s bow.
Always immaculately groomed and dressed to the nines, Serine still revels in Playboy glamour and, like her fellow Angels, especially loves the club’s themed events which allow our hosts to be extra creative with their clothes and makeup.
Cantonese and Mandarin speaker Kay cut her teeth in casinos when she needed a part-time job to make ends meet during the university years studying for her degree in Business Management with Marketing.
“I worked on reception at a busy casino at Westfield Stratford City for 18 months,” says Kay, whose hobby is rock climbing. “Then they needed a Chinese host, then one of the VIP hosts left and I was seconded to that department, and before I knew it I’d been there seven years.
“But I was too young to be comfortable and Playboy presented the right opportunity to spread my wings and take on a challenge. The clientele here is totally different and the level of customer service is unreal!”
Looking after some 250 VIPs is like juggling a massive social calendar, says Kay, who remembers her customers’ birthdays, keeps in touch when they are out of town, and makes sure that their Playboy experience is always exceptional.
“There’s so much competition in this industry, especially in Mayfair, but customers keep coming back to Playboy because of the unique way we build and nurture these relationships.
“We can’t control whether our customers win or lose, but we can make them feel truly special and cared about - because they genuinely are. We become friends. We share problems and life experiences. We’re a team.”